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Services
HireVue partnership
HireVue experts set an actionable plan in motion with clear metrics for success. From implementation to adoption to long-term success, each of our services is designed to uniquely help you derive the most value from your investment.
Professional Services
Customer Success
Customer and Recruiter Support
Industrial and Organizational Services
“It is quick to implement and there was an instant connection with the sales and support team. Customer service and response rates have been world class.”
Partnership with a plan
Our technology is based on a partnership with you, and we work to create a customized plan of action to ensure you reach your goals. Our enterprise-ready Professional Services team works with you to kick-start change management with specific strategies and full platform customization based on your business objectives. Your Customer Success Director partners with you to further develop, enhance, and achieve the success plan goals you established during your onboarding process. Together, they provide ongoing consultation and data insights to create a clear path to value, keep you on track, raise attention to new product features, and help you adjust course where needed.
Metrics for success tracking
HireVue’s Customer Success team helps establish measurable goals and long-term adoption, so you achieve the greatest return on your investment. Your Customer Success Director frequently checks in and shares valuable performance data quarterly that will give you and your stakeholders insight into your successes and opportunities. They show how you’re trending against your metrics and challenge you to reimagine your talent strategy with new and innovative ideas.
Best-in-class user and candidate experience
Internal engagement is key as you reimagine an optimal recruiter and hiring manager experience. With access to best practices, industry insights, and innovative solutions, your team will be fully engaged to maximize the benefits of your partnership across every level of your organization. And by leveraging Net Promoter Score (NPS) and other candidate insights, you’ll be empowered to create a positive candidate experience and become an Employer of Choice. Providing a great candidate experience increases the depth of your talent pool, helps you land the best talent, keeps the loyalty of your current customers, and creates new customers as
they try to earn a spot in your workforce. Plus, HireVue’s Customer Support is available 24×7 via chat, email, and phone in any language.
Adhering to global standards
Our technology and science follow the professional guidelines and regulations to maximize fairness in the hiring process and support data privacy. We also continually monitor proposed regulations and laws, so we can help provide the right guidance to our customer base.
- Uniform Guidelines on Employee Selection Procedures (UGESP)
- Equal Employment Opportunity Commission (EEOC)
- The Age Discrimination in Employment Act of 1967 (ADEA)
- Americans with Disabilities Act of 1990 (ADA)
- General Data Protection Regulation (GDPR)
- Data security
- Privacy
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